Shipping Policy

📦 Shipping Policy – Lilumi Quilt

At Lilumi Quilt, we strive to ship orders quickly, carefully, and reliably. Please review the details below to understand how we handle shipping and delivery.

1. Processing Time

  • All quilting pattern orders are processed within 2–5 business days after payment is confirmed.

  • Custom-made products or orders placed during peak seasons (e.g. sale campaigns) may require extra time.

2. Shipping Method & Partners

  • We use Standard Tracked Shipping for all destinations.

  • Depending on the region, Lilumi Quilt works with reliable shipping partners, including but not limited to:

    • USA: USPS, UPS Mail Innovations

    • UK: Royal Mail

    • EU countries: DHL eCommerce, PostNL, Deutsche Post

    • Canada: Canada Post

    • Australia: Australia Post

    • New Zealand: New Zealand Post

3. Estimated Delivery Time (excluding processing)

  • USA: 5–10 business days

  • UK & EU: 7–15 business days

  • Canada / Australia / New Zealand: 7–15 business days

Once shipped, you will receive a tracking number by email to follow your parcel.

4. Shipping Coverage

We currently ship to USA, UK, EU countries, Canada, Australia, and New Zealand.

5. Shipping Fee

  • Flat rate: USD 4.99 per order, regardless of destination.

  • Weight, size, or quantity does not affect the shipping fee.

6. Customs & Duties

  • International orders may be subject to import duties or local taxes.

  • These fees are the responsibility of the recipient and are not included in our product price or shipping fee.

7. Wrong Address & Delivery Issues

  • Customers are responsible for providing the correct shipping address at checkout.

  • We are not liable for parcels lost due to incorrect or incomplete addresses.

  • If a parcel is returned, the customer may need to pay an additional reshipping fee.

8. Delivery Delays

  • Unexpected delays may occur due to weather, customs, or unforeseen circumstances.

  • If your order is delayed more than 15 business days beyond the estimate, you may request a full refund.

9. Responsibility During Delivery

  • Lilumi Quilt is responsible for handing over your order to the carrier and providing tracking information.

  • The carrier is responsible for the parcel and documentation from pickup until it reaches you.